Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register an account with Nexus Lottery Hub, we collect:

• Full name, date of birth, and contact information (email, phone number)
• Government-issued ID for age verification (19+) and identity confirmation
• Residential address and province of residence
• Payment information (encrypted and securely processed)

1.2 Usage Data

We automatically collect information about your interaction with our platform:

• Device information, IP address, browser type
• Lottery game selections and ticket purchases
• Login times, session duration, and feature usage
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data to:

• Process transactions: Purchase tickets, distribute winnings, and maintain account records
• Verify identity: Ensure compliance with Canadian gaming regulations (19+ age requirement)
• Enhance services: Improve AI predictions, personalize experience, and develop new features
• Communication: Send draw results, winning notifications, account updates, and promotional offers (opt-in)
• Security: Prevent fraud, protect against unauthorized access, and maintain platform integrity
• Legal compliance: Meet regulatory requirements and respond to lawful requests

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, identity verification services, cloud hosting providers
• Gaming Authorities: Canadian provincial gaming regulators as required by law
• Law Enforcement: When legally required or to protect rights and safety
• Business Partners: Official lottery corporations for ticket validation and prize distribution

4. Blockchain Technology and Transparency

Certain transaction data is recorded on blockchain for transparency and verification:

• Ticket purchase confirmations (anonymized)
• Draw results and prize distributions
• Smart contract executions

Blockchain records are public but do not contain personally identifiable information.

5. Data Security

We implement industry-leading security measures:

• 256-bit AES encryption for all data transmission
• Multi-factor authentication (2FA) mandatory for all accounts
• Biometric login options (fingerprint, facial recognition)
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Employee access controls and background checks

6. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request account closure and data deletion (subject to legal retention requirements)
• Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Withdrawal: Revoke consent for data processing (may affect service availability)

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies for:

• Session management and authentication
• Remembering preferences and settings
• Analytics to improve user experience
• Fraud prevention and security

You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

8. Data Retention

We retain your data for:

• Active accounts: Duration of account plus 7 years (regulatory requirement)
• Transaction records: 7 years minimum for financial compliance
• Marketing data: Until you opt-out or request deletion

9. Children's Privacy

Our services are strictly for individuals 19 years or older. We do not knowingly collect information from minors. If we discover underage users, we immediately terminate accounts and delete all associated data.

10. International Data Transfers

Your data is primarily stored in Canadian data centers. If transferred internationally for processing, we ensure adequate protection through:

• Standard contractual clauses
• Privacy Shield certification (where applicable)
• Equivalent data protection standards

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email notification to your registered address
• Prominent notice on our website
• In-app notification

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or concerns:

• Email: [email protected]
• Phone: 1-844-639-8776
• Mail: Nexus Lottery Hub, 999 Innovation Drive, Vancouver, BC V6B 4X3