Important
Notice:
Lottery gaming should be entertaining, not a way to make money.
Never spend more than you can afford to lose. If you or someone
you know has a gambling problem, help is available.
1. Our Commitment to Responsible Gaming
At Nexus Lottery Hub, we are committed to providing a safe, fair,
and responsible gaming environment. We believe lottery gaming should
be fun and entertainment-focused, never a source of financial stress
or harm.
Our Pledge:
- Promote responsible gaming practices
- Provide tools to help you stay in control
- Support those who need help with problem gambling
- Comply with all Canadian gaming regulations
- Prevent underage gambling (strict 19+ enforcement)
2. Know the Risks
While most people enjoy lottery gaming responsibly, it's important
to understand the risks:
-
Low Odds: Lottery jackpot odds are very low
(e.g., Lotto 6/49: 1 in 13,983,816)
-
Financial Loss: Most players do not win back what
they spend
-
Addiction Risk: Some individuals may develop
problematic gambling behaviors
-
False Hope: Gambling is not a solution to
financial problems
Warning Signs of Problem Gambling:
- Spending more money than you can afford
- Chasing losses or trying to win back money
- Lying to family or friends about gambling
- Neglecting work, school, or relationships
- Feeling anxious, irritable, or depressed about gambling
- Borrowing money to gamble
- Unable to stop or control your gambling
3. Responsible Gaming Tools
We provide several tools to help you maintain control:
3.1 Deposit Limits
Set daily, weekly, or monthly deposit limits to control spending:
- Limits can be adjusted in your account settings
- Increases take 24-48 hours to take effect
- Decreases are immediate
3.2 Time Limits
Set session time reminders to manage play duration:
- Receive notifications after specified playtime
- Automatic logout after extended sessions
3.3 Reality Checks
Regular pop-up reminders showing:
- Time spent on platform
- Total amount wagered
- Net wins/losses
3.4 Self-Exclusion
Take a break from gambling:
- Cooling-off Period: 24 hours to 6 weeks
- Self-Exclusion: 6 months to 5 years
- Permanent Exclusion: Lifetime ban
During exclusion, your account will be frozen, and you cannot
deposit or play.
3.5 Account History
View complete transaction and gaming history:
- All deposits and withdrawals
- Tickets purchased and results
- Win/loss tracking
- Downloadable reports
4. How to Play Responsibly
Best Practices:
-
Set a Budget: Only gamble with money you can
afford to lose
-
Time Limits: Set a time limit and stick to it
-
Never Chase Losses: Accept losses and walk away
-
Take Breaks: Don't play for extended periods
-
Stay Sober: Don't gamble under the influence of
alcohol or drugs
-
Keep Perspective: Treat lottery as entertainment,
not income
-
Balance: Maintain other hobbies and activities
-
Don't Borrow: Never use credit or borrow money to
gamble
Remember:
- Gambling is not a way to make money
- The house always has an edge
- Winning is based on chance, not skill
- Losses are part of the game
5. Protecting Minors
All Nexus Lottery Hub services are
strictly for individuals 19 years or older.
Our Minor Protection Measures:
- Mandatory age verification during registration
- Government ID confirmation
- Address verification
- Regular age re-verification
- Immediate account termination for underage users
Parents and Guardians:
- Monitor your children's online activity
- Use parental controls and internet filters
- Secure your payment methods and passwords
- Educate children about gambling risks
6. Help and Support Resources
If you need help with problem gambling, these organizations provide
free, confidential support:
Problem Gambling Helpline
Phone: 1-866-531-2600 (Canada-wide, 24/7)
Website:
www.problemgambling.ca
Free, confidential support available in multiple languages
Gam-Anon (For Family & Friends)
Website:
www.gam-anon.org
Support for families affected by problem gambling
Canadian Centre on Substance Use
and Addiction
Phone: 1-833-235-4048
Website:
www.ccsa.ca
National resource for addiction support
Provincial Resources:
-
British Columbia: Gambling Support BC -
1-888-795-6111
-
Alberta: Alberta Health Services - 1-866-332-2322
- Ontario: ConnexOntario - 1-866-531-2600
-
Quebec: Gambling: Help and Referral -
1-800-461-0140
7. Self-Assessment
Take our quick self-assessment to evaluate your gambling habits:
Ask Yourself:
-
Do you spend more time or money gambling than you intended?
- Have you lied about your gambling?
- Do you gamble to escape problems or relieve stress?
- Have you tried to cut back but couldn't?
-
Have relationships or responsibilities suffered due to gambling?
If you answered "yes" to any question, consider seeking
help.
8. Our Support
Nexus Lottery Hub is here to support you:
-
24/7 Support: Contact us anytime at
[email protected] or 1-844-639-8776
-
Account Assistance: We can help set limits,
provide self-exclusion, or close your account
-
No Judgment: All communications are confidential
and handled with care
-
Resource Referrals: We can connect you with
professional help
9. Regulatory Compliance
Nexus Lottery Hub operates in full compliance with:
- Canadian Criminal Code gaming provisions
- Provincial gaming regulations
- Responsible Gaming Standards
- Age verification requirements (19+)
- Consumer protection laws
Remember:
Gambling should be fun, not stressful. If it stops being fun,
it's time to stop.
You are not alone. Help is available 24/7. Reach out today.
Need Help Now?
1-866-531-2600
Problem Gambling Helpline - Free & Confidential - 24/7